What are the benefits of an MOT for your employment processes?
When I was first introduced to the idea of a process audit, all I thought about was the headache of reams upon reams of paperwork and ‘I don’t have time for this!’
However, in small businesses in particular, or ones that have been fortunate enough to see rapid growth leading to staff increases, it can be very easy to start ‘juggling’ job roles, and ‘wearing many hats’ becomes the norm. How many job roles have you fulfilled in a day? From BDD to FD to HR – there are so many responsibilities and it’s hard to keep track at times, yet we plod on with a ‘needs-must’ attitude.
But there is an overhanging question to be answered: What if? What if something happens tomorrow, could the business continue seamlessly whilst a team member is sick? Would more responsibility lie with management to burn the candle at both ends just to keep the ship afloat? Would certain individuals end up with their laptops whilst sat in bed, trying to catch up on duties for the day? Or even worse – do the laptops and phones have to go on holiday meaning no actual time off is possible?
Sadly from experience we know that these situations can become reality, I was one of those cases! Why do we take so much on, cram so much into our days and not delegate to others? At times it can seem too time consuming to write it all down, to have a manual or guidebook, or train someone else what to do. But in the long-term, the benefits of process notation are endless!
Imagine being able to go on holiday, switch off and relax, knowing that your team are following your guide to the letter, ‘singing from the same hymn sheet’ as it were, and that everything is carrying on as normal. Especially in light of recent years, having efficient processes in place allows for continuity of a business, with no single point failure (due to absence for example). The efficiency of the business improves, delegation becomes easier and team members can be relieved of certain stresses and pressures and are able to focus on the progress and development of the company.
ERA Services is not here to criticize and pull apart your company. We’re here to help you grow, to develop, to become the best that you can be. Think of it like an MOT for your car. Sometimes it highlights a few minor points to improve on, but once this is done, you have peace of mind and the car runs smoother. Likewise, our audit will highlight ‘non-conformities’ or areas of improvement. You then have the opportunity to make those improvements, put some processes in place and you will see the results once these have been implemented.
Our aim is to help employers demonstrate their excellence, and our assessment may highlight areas for improvement, but this all adds to a business running more efficiently, protecting you as a company and with happy employees that are taken care of.
The ERA tick is not just a mark on a website or email footer, it’s a sign of excellence; all ERA certificate holders have voluntarily undergone a thorough assessment of their policies and procedures. The ERA audit is not just a case of ticking boxes and providing documents – in line with UKAS procedures we look at the processes in place to ensure that a company is following them to be the best employer that they can be.
So rather than thinking of the headache involved in writing processes down and training team members to do certain tasks, think of that cocktail on the beach that you can enjoy in peace, the free evenings and weekends, or on a business front, having the time to make your business grow!
Here’s what an ERA Services Employment Practice MOT covers:
- Onboarding process for new employees; documentation and checks made
- HR policies and procedures, including holiday and sick pay, disciplinary and grievance processes
- Payroll processes & accuracy
- Processes when an employee leaves
- And much more.
Chat with our team about starting your ERA Services certification today.
Written by Catherine Delaney, Director.