ERA Services understand the importance of impartiality and the avoidance of conflicts of interest, and have established relevant policies and procedures within the Quality Management System. To support these policies and procedures, clauses within the Terms and Conditions of employment for our staff, and maintenance of additional signed Confidentiality and Impartiality Agreements for all staff have been implementedCertification decisions are made by competent persons independent of any certification activity prior to the final decision stage of the assessment process.

ERA Services evaluates the potential risk to its impartiality in a number of ways by internal audit, management review and an impartiality audit. Conducted periodically these procedures review, evaluate and recommend actions relating to risks to certification process and impartiality ensuring the Impartiality Mechanism is fair, transparent and maintains the objectivity of all work delivered to all applicants and clients.

Where any such risks are identified, ERA Services shall put appropriate measures in place to eliminate or minimise them. These measures are monitored for effectiveness.

ERA Services is a non-profit distributing company, organised in such a way as to ensure that impartiality is not compromised by commercial, financial or other pressures.

ERA Services does not engage in any activities which could compromise its impartiality and it does not provide consultancy, nor does it have links with bodies providing consultancy to the assessment sector, and it does not promote the services of any such body.

ERA Services applies its policies and procedures in a non-discriminatory way, and its services are available to all UK employers with more than one employee who is not themselves.

In the event that clients or stakeholders have concerns regarding the impartiality or objectivity of ERA Services, non-discriminatory procedures in place for handling complaints and appeals.